Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • WARNING! THIS SITE CONTAINS INFORMATION REGARDING ELECTRONIC CIGARETTES. YOU MUST BE 21 Yrs of age to purchase from IctElixir, Ictelixir LLC or its owners.

    Must be of Federal smoking age of 21 yrs to purchase electronic cigarette products from this web site. Falsifying your age for the purpose of purchasing products from this web site is strictly illegal and is punishable by law. Purchasing items on behalf of a minor is prohibited and punishable by law even if the minor is a relative or even your child!!!  We reserve the right to ask for identification upon our discretion.

    By shopping our store, you are confirming you are in legal of smoking age for state in which you reside. We reserve the right to deny any order if we think it is placed by a minor. Providing a false declaration under penalties of perjury is a criminal offense.


    Refusal or Limit of Service

    Due to the nature of internet sales, we reserve the right to refuse service to anyone. If you feel your refusal of service was unnecessary, please contact our Customer Service team 

    All notices from ICTELIXIR LLC to You may be posted on our Website and/or by email used to produce an order on IctElixir.com and will be deemed delivered after posting.

     

    WARNING: Electronic Cigarettes and E-liquid products may contain nicotine. These products are not smoking cessation products and have not been tested as such. E-liquid products, electronic delivery devices, and accessories are intended for use by adults of legal smoking age (e.g., 21 years or older), and not by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes or taking medicine for depression or asthma, or who otherwise may be sensitive to nicotine. Nicotine is addictive and habit forming, and it is very toxic by inhalation, in contact with the skin, or if swallowed. Ingestion of the non-vaporized concentrated e-liquid ingredients can be poisonous. Keep away from children and pets. If ingested, immediately consult your doctor or vet. Nicotine can increase your heart rate and blood pressure and cause dizziness, nausea, and stomach pain. Inhalation of this product may aggravate existing respiratory conditions. These e-liquid products have not been evaluated by the Food and Drug Administration nor are they intended to treat, mitigate, prevent or cure any disease or condition. IctElixir LLC, IctElixir or its owners assumes no responsibility and by purchasing from IctElixir / IctElixir LLC, buyer agrees to assume any and all risk! Buyers assume responsiblility for any legal charges / fines / fees as a result of changing Local / State laws. It is buyer’s responsibility to determine their Local and State laws / regulations and assumes any and all responsibility. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site.


     PAGE UPDATE: 12/1/2019



  • Copyright
  • Copyright © 2014-2020 ICTELIXIR LLC. All rights reserved.

     



  • Use Of Site
  • Before using this website, please read the following terms and conditions of use.

    This site is intended for Federaly legal age 21yr old audiences only.

    If you are not at least 21 years of age you are not authorized to use this website

    By agreeing to the terms and conditions of use and continuing to use this website, you acknowledge that you are at least  (21 years of age).

    The products listed are intended for adults of legal vaping age who wish to try an alternative for smoking or new products. Please use extreme caution and moderation with these products. It is not our intent to promote the misuse of smoking, nicotine, or any other form of product abuse on this website. We do not take any responsibility for the effect these devices may have upon use. Information may be changed or updated without notice.

    Access and use of this site are subject to the following terms and conditions and any other applicable law.

    Do not use this site if you do not agree to the terms and conditions. IctElixir and the content in its entirety included in this site is including but not limited to graphics, text or code is copyrighted as a joint work under the United States and other copyright laws, and is the property of IctElixir. The joint work includes work that is licensed to IctElixir. Copyright 2019, IctElixir. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with IctElixir or purchasing IctElixir products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by IctElixir.

     

    WARNING: Electronic Cigarettes and E-liquid products may contain nicotine. These products are not smoking cessation products and have not been tested as such. E-liquid products, electronic delivery devices, and accessories are intended for use by adults of legal smoking age (e.g., 21 years or older), and not by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes or taking medicine for depression or asthma, or who otherwise may be sensitive to nicotine. Nicotine is addictive and habit forming, and it is very toxic by inhalation, in contact with the skin, or if swallowed. Ingestion of the non-vaporized concentrated e-liquid ingredients can be poisonous. Keep away from children and pets. If ingested, immediately consult your doctor or vet. Nicotine can increase your heart rate and blood pressure and cause dizziness, nausea, and stomach pain. Inhalation of this product may aggravate existing respiratory conditions. These e-liquid products have not been evaluated by the Food and Drug Administration nor are they intended to treat, mitigate, prevent or cure any disease or condition. IctElixir LLC, IctElixir or its owners assumes no responsibility and by purchasing from IctElixir / IctElixir LLC, buyer agrees to assume any and all risk! Buyers assume responsiblility for any legal charges / fines / fees as a result of changing Local / State laws. It is buyer’s responsibility to determine their Local and State laws / regulations and assumes any and all responsibility. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site.


    PAGE UPDATE: 12/1/2019



  • Privacy Policy
  •  What information do we collect?

    • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
    • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
    • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
    • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

    How do we use your information?

    • We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
    • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests.
    • To quickly process your transactions.
    • To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below.
    • If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

    How do we protect visitor information?

    We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

    Do we use "cookies"?

    Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

    Do we disclose the information we collect to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include elementvape.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

    However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    How can you opt-out, remove or modify information you have provided to us?

    To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

    To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

    Third party links

    In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

    Changes to our policy

    If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on December 1, 2019.

    Questions and feedback

    We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

    Online Policy Only

    This online privacy policy applies only to information collected through our website and not to information collected offline. Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

    Your consent

    By using our site, you consent to our privacy policy.

     PAGE UPDATE: 12/1/2019



  • Consumer Agreement
  •  When accessing this site or completing registration or shopping access, you are application to all of these terms and conditions. IctElixir may terminate these terms and conditions, or any part of them, without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

     

    Indemnification 
    You agree to indemnify, defend, and hold harmless IctElixir, IctElixir LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account or your use of this site (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account

     

    Use of Site 
    Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a IctElixir / IctElixir LLC. employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

     

    WARNING: Electronic Cigarettes and E-liquid products may contain nicotine. These products are not smoking cessation products and have not been tested as such. E-liquid products, electronic delivery devices, and accessories are intended for use by adults of legal smoking age (e.g., 21 years or older), and not by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes or taking medicine for depression or asthma, or who otherwise may be sensitive to nicotine. Nicotine is addictive and habit forming, and it is very toxic by inhalation, in contact with the skin, or if swallowed. Ingestion of the non-vaporized concentrated e-liquid ingredients can be poisonous. Keep away from children and pets. If ingested, immediately consult your doctor or vet. Nicotine can increase your heart rate and blood pressure and cause dizziness, nausea, and stomach pain. Inhalation of this product may aggravate existing respiratory conditions. These e-liquid products have not been evaluated by the Food and Drug Administration nor are they intended to treat, mitigate, prevent or cure any disease or condition. IctElixir LLC, IctElixir or its owners assumes no responsibility and by purchasing from IctElixir / IctElixir LLC, buyer agrees to assume any and all risk! Buyers assume responsiblility for any legal charges / fines / fees as a result of changing Local / State laws. It is buyer’s responsibility to determine their Local and State laws / regulations and assumes any and all responsibility. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site.


     PAGE UPDATE: 12/1/2019



  • Shipping & Delivery
  •  

    When will my order be shipped?

    There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a tracking email will automatically sent to the email on the order to showcase that the package is ready for shipment and sent to USPS for shipping deliveries. All shipping transit times are estimated delivery time.

    Note: During the busy holiday season and after holiday sales, processing can take up to 72 business hours. Our team works hard everyday to ensure customers receive packages as soon as possible so we greatly appreciate your patience.

    We process orders from 9:00AM PST - 4PM PST on weekdays. We do not process orders on Saturdays, Sundays, and U.S Federal Holidays.

    Where do you ship to?

    Due to State rules and regulations in the ongoing Youth Prevention efforts, we are unable to process or ship any orders to the states of Utah, Vermont,  Arkansas, Massachusetts, Washington, and Rhode Island, we are unable to ship any flavored E-Liquids to customers located within these jurisdictions at this time, regardless of the nicotine strength

    Estimated Transit Times

    USPS Priority (standard shipping) 2-4 business days* in transit

    USPS Operations Date: Monday - Saturday

    APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.

    State Regulations:

    Due to State rules and regulations in the ongoing Youth Prevention efforts, we are unable to process or ship any orders to the states of Utah, Vermont, Arkansas, Massachusetts, Washington, and Rhode Island, we are unable to ship any flavored E-Liquids to customers located within these jurisdictions at this time, regardless of the nicotine strength

     

    Late Shipments

    Due to high volumes of packages that USPS receives, please keep in mind that tracking information may not be automatically updated. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of IctElixir and must be resolved by contacting USPS directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us.

    For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

    USPS® Customer Service

    Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim

    Hours of Operation

    Monday - Friday 8 AM - 8:30 PM ET

    Saturday 8 AM - 6 PM ET

    https://www.usps.com/help/welcome.htm

    Order Tracking:

    Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

    Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sorting facility, transite locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.

    USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.

    Incomplete or Incorrect Address Submissions:

    Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

    Lost & Undelivered Packages:

    Lost or undelivered packages are not the responsibility of IctElixir, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. IctElixir strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.

    Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. IctElixir is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

    How are replacement parts shipped?

    All replacement shipments and warranty shipments are shipped using USPS First Class Mail.

    Have more questions or concerns? Please contact us.

    PAGE UPDATE: 12/1/2019

     



  • International
  •  IctElixir does not ship International



  • Sales Tax
  • ICTELIXIR LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. IctElixir Tax Nexus is Kansas.



  • Warranties
  •  The materials and products on this site are given “as is” without any warranties. We at IctElixir do not represent or claim that all products will be defective free and will be fixed if so.

    We at IctElixir are not liable for any damages that result from products such as chargers, atomizers, mechanical mods, batteries, or any other electronics that are used in conjunction with these products. Furthermore, consequential and incidental damages are not covered under this warranty.

    For lithium batteries, we cannot control the way they will be used, charged, discharged or stored after purchase, Elementvape.com offers no warranty to lithium battery/batteries or any type of rechargeable batteries, separate or contained within the device, other than the battery working correctly upon first charge. We are not responsible for any damages for any type of batteries due to the cause of usage or short-circuited. Please make sure that you understand how lithium and rechargeable batteries as well as devices that contain lithium rechargeable devices work. Use them at your risk. These products contain a chemical known to the state of California to cause cancer and birth defects or other reproductive harm.

    We recommend that you do intense research on each product before purchasing. Please make sure you know how to learn all the safety rules for all batteries, rebuildable atomizers, advanced devices or any other products that we sell. Due to the nature of these products, they are not guarantee in term of leaking and other variables such as taste, vapor production and more. ElementVape.com and IctElixir do not take any responsible for any risk of using the products.

    PAGE UPDATE: 12/1/2019



  • Return Policy
  • Here at IctElixir, customer satisfaction is absolutely important to us. If the item you have purchased from us is defective when you receive it, you have 7 days to return it to us from the date it was shipped to you. For safety and sanitary reasons, we will not accept the return of the following items: RBA, RDA, cartomizers, atomizers, drip tips, e-liquid, and batteries. If you have any further questions regarding this policy, do not hesitate to contact us through our “Contact Us” page.

    PAGE UPDATE: 12/1/2019



  • Store Hours
  •  9am - 4pm Mon - Fri Except Holidays



  • Miscellaneous
  •  WARNING! THIS SITE CONTAINS INFORMATION REGARDING ELECTRONIC CIGARETTES. YOU MUST BE LEGAL OF SMOKING AGE FOR STATE IN WHICH YOU RESIDE TO ENTER THIS SITE.


    Age Verification

    Must be of Federal smoking age of 21 yrs to purchase electronic cigarette products from this web site. Falsifying your age for the purpose of purchasing products from this web site is strictly illegal and is punishable by law. Purchasing items on behalf of a minor is prohibited and punishable by law even if the minor is a relative or even your child!!!  We reserve the right to ask for identification upon our discretion.

    By shopping our store, you are confirming you are in legal of smoking age for state in which you reside. We reserve the right to deny any order if we think it is placed by a minor. Providing a false declaration under penalties of perjury is a criminal offense.


     


    All fraudulent orders may be reported to the local authorities within your vicinity.


    Refusal or Limit of Service

    Due to the nature of internet sales, we reserve the right to refuse service to anyone. If you feel your refusal of service was unnecessary, please contact our Customer Service team at contact us!

    Typographical Errors

    In the event that IctElixir is mistakenly listed at an incorrect price, typos or any information regarding to any product or any page, IctElixir reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. IctElixir reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, IctElixir shall issue a credit to your credit card account in the amount of the incorrect price.

    Indemnification

    You agree to indemnify, defend, and hold harmless IctElixir, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

     

    Battery Warning

    Caution: When working or handling with all rechargeable batteries, there are always risk due to its characteristics and may explode or burn if mishandled. Please make sure that you have enough knowledge on Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable cells in charging, discharging, assembly, storing as well as under any circumstances. Always pay carefully attention when batteries are being charged. Never leave any batteries or chargers unattended while in use. Always charge batteries on fire-proof surface and prevent charging on wood or carpet surface. IctElixir is not responsible for any damage of any modification to the batteries or charges in any shape or form. We are not responsible for the damage of any damage caused by misuse or mishandling of Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable batteries.

    To learn more about proper storage and care for rechargeable batteries, please visit this website: Battery University

    We reserve the right to refuse service to customers that, in our sole discretion, violate any Element Vape terms or policies.

    PAGE UPDATE: 12/1/2019